MaxeTrade Statement Eagle Datamation International has received a written demand from MaxeTrade's lawyers alleging the following article about their pricing structure in our EagleEye June newsletter http://www.edi.com.au/edilibrary/newsletterjune05.htm was misleading and deceptive because we omitted relevant information about that structure. We do not admit any wrong doing. In fact, we made a number of unsuccessful attempts to get a detailed tariff or pricing model from MaxeTrade in order to properly inform our customers.
However, in the interest of clarity and openness, we have added in bold and italics to our original statement the exact wording MaxeTrade's lawyers say should have been included in our newsletter.
edi refutes the rumour that it will only support the MaxeTrade Network in its products.
Recently a number of clients have become concerned with reports that we would only support the MaxeTrade network. In fact this is not the case, rather we have not yet agreed with MaxeTrade on the basis of technical connection and we have never had any plan to exclusively use Maxetrade. We will provide support for MaxeTrade should our clients think it a viable and reasonable option and should MaxeTrade provide the requisite technical, logistical and functional support that our clients and we require.
Whilst edi should be able to support clients that wish to have their customs entries processed and charged at the MaxeTrade rate of $4.90 per entry and a rebate of up to 90% in most cases depending on the volume of a clients customs entries we want to make it clear to all customers that we also support many other network providers and options and always have. Other network options may be lower or no cost per entry. We are not disputing that the MaxeTrade network is high quality, however, most current edi clients are electing to transact their Import EDI processes in the same was as they are transacting their Export EDI processes that is with a good quality Internet provider with the added security of signed encrypted Entries and an "Interchange Acknowledgement / Retry" designed by Customs and built into Enterprise and Deliverance to substantially guarantee reliability.
If any edi clients have signed or are considering signing for the MaxeTrade service could they please contact Melinda Elmowy on melinda@edi.com.au as we need to ascertain specific technical requirements and implementation needs to support your use of MaxeTrade.
If you have any queries regarding the EagleEye Newsletter please contact Melinda Elmowy in our Marketing Department on Phone: 61 2 9025 1100 or by Email: melinda@edi.com.au. If you are a subscriber who no longer wishes to receive this newsletter, please reply to this email and place the word UNSUBSCRIBE in the subject line or click on the following link Unsubscribe from this newsletter
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