Dear Cargo professionals, In today's ultra competitive marketplace, accurately assessing cargo claims can often make the difference between failure and success. Different types of products and high customer expectations require airlines, freight forwarders, lawyers and insurance companies to have a clear understanding of not only Cargo Claims handling but also the Legal perspective of claims in the aviation industry. This Cargo Claims Seminar will give you the opportunity to exchange ideas and best practices that will help you to achieve best results by meeting the needs of your customers and reducing the time and money spent on cargo claims. The Seminar will examine topics as customer relations, the link between cargo claims and cargo security and the applicability of the legal instruments (Warsaw Convention & Montreal Convention). The Seminar offers participants unique networking opportunity. Cargo Claims Processing Organizing your Cargo Claims area Cargo Claims and Cargo Security Cargo Claims - A customer focus Cargo Claims - A legal perspective - General overview Interlined Shipments Claims Liability of third parties (handling agents/trucking companies) Transport of perishables disclaimers Exclusion of Liability under Montreal Convention German case law   Cargo Claims Managers Cargo Revenue Accounting Managers Airline Operations Managers Airline Lawyers Airline Insurance Managers Airlines Security Managers Insurance companies dealing with air cargo Law firms specializing in cargo claims Freight Forwarders Cheryl Ortiz, Cargo Claims Manager Continental Airline   Peng Lim, Partner Aviation at Clyde & Co Beaumont and Sons Mohammad Hayat, Assistant Director Cargo Tariffs   Zack Zainal, Airline Security Professional Frank Montbach, Attorney at Law and Partner Mound Cotton Wollan & Greengrass   David Clark, Partner Clyde & Co Beaumont and Sons  Alan Polivnick, Assistant Solicitor partner Clyde & Co Beaumont and Sons    Holger Bürskens, Partner Arnecke Siebold (Germany)
	By fax: + 41 22 770 2684 Fill and fax the Cargo Claims seminar registration form
	Reservations must be made before 25 October 2005 to take advantage of the special room rate. Fill and fax the Hotel Reservation Form.
	Sponsoring and exhibiting at IATA's Cargo Claims Seminar 2005 provides an ideal opportunity to showcase your products and services to a focused and targeted audience, providing outstanding networking opportunities as well as association with the IATA brand, a world class global endorsement. For more information, please contact: Mohammad Hayat Assistant Director Cargo Tariffs Interline tariffs Tel.: + 41 22 770 2832 Fax: + 41 22 770 2684 hayatm@iata.org
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