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Ground Handling Manual (IGOM) (Manual) 6th Edition

The IGOM was introduced with the objective of having one internationally recognised standard for ground handling processes.

IGOM’s objectives are to:

  • Outline the generic procedures for most of the ground handling process
  • Standardise processes at participating companies
  • Be the reference tool for ISAGO audits as an acceptable means of compliance
The IGOM has seven main chapters as follows:

IGOM Chapter Number + Title

  • Chapter 1: Passenger Handling Procedures
  • Chapter 2: Baggage Handling Procedures
  • Chapter 3: Cargo/Mail Handling Procedures
  • Chapter 4: Aircraft Handling Procedures
  • Chapter 5: Load Control
  • Chapter 6: Airside Safety Operational Oversight
  • Chapter 7: Aircraft Cleaning