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Ground Operations IGOM (Manual) 9th Edition

The IGOM was introduced with the objective of having one internationally recognised standard for ground handling processes.

The IGOM is your definitive source for the latest industry-approved standards harmonizing ground handling processes and procedures for frontline personnel.

IGOM’s objectives are to:

  • Outline the generic procedures for most of the ground handling process
  • Standardise processes at participating companies
  • Be the reference tool for ISAGO audits as an acceptable means of compliance
The IGOM has seven main chapters as follows:

IGOM Chapter Number + Title

  • Chapter 1: Passenger Handling Procedures
  • Chapter 2: Baggage Handling Procedures
  • Chapter 3: Cargo/Mail Handling Procedures
  • Chapter 4: Aircraft Handling Procedures
  • Chapter 5: Load Control
  • Chapter 6: Airside Safety Operational Oversight
  • Chapter 7: Aircraft Cleaning



The IGOM is also available in Software for Windows.

This is the same format as the CD Rom which has been discontinued. Quicker delivery by email and avoid shipping fees.

Please contact AFIF Office for more information if required